Complete Professional Order Confirmation, Upselling & Customer Retention System
Proven Techniques to Increase AOV, Reduce Returns & Build Customer Loyalty
Through strategic upselling techniques
With verification protocols
Build social proof & trust
Convert cancellations to sales
Critical steps to verify every order
"Assalam o Alaikum! Main [Your Name] GetProtein se bol raha/rahi hun."
"Kya main [Customer Name] sir se baat kar raha/rahi hun?"
TIP: Smile while speaking - customers can hear it!
"Perfect! Aap ne kal/shamein hamari website se [Product Name] order kiya tha PKR [Amount] ka."
"Main aap ka order confirm kar raha/rahi hun."
"Delivery address ye hai: [Full Address]"
"Kya ye address 100% sahi hai? Koi mistake ya update?"
CS Agent: "Aap ka address 123 Main St, Lahore hai?"
Customer: "Ji, bilkul sahi hai."
CS Agent: "Shukriya! Address confirm karne se returns 60% kam hote hain."
"[Customer Name] sir, ek important confirmation:"
"Courier 3-4 din mein aaye ga, kya aap us din ghar pe hongay?"
"Agar nahi hon ge tou phir kab available hongay?"
STATISTIC: This question filters 35% fake orders automatically
"Perfect! To summary ye hai:"
✅ [Product Name]
✅ PKR [Price]
✅ [Address]
✅ [Phone Number]
✅ Delivery: 3-4 working days
"Cash on Delivery hai, pehle check phir payment."
How to smoothly move from confirmation to upselling
"[Customer Name] sir, aap ne bohot acha product choose kiya hai!"
"Mujhe aap ko ek special confirmed customer offer batana hai..."
Techniques to recover and convert cancellations
"[Customer Name] sir, main aap ki concern samajh sakta hun."
"Kya aap mujhe bata sakte hain kya issue hai?"
"Shayad main aap ki help kar sakun."
"Sir, main samajh sakta hun. Lekin sochiye..."
"Aaj 2 packs: PKR 5,200
Agle 2 mahine alag: PKR 5,600+"
"Aap PKR 400+ bachayein ge."
"Aap ko urgent chahiye? Main aaj hi priority dispatch karwa deta hun."
"2-3 din ki jagah 24 hours mein delivery."
"Extra PKR 200 charge hoga, lekin..."
"Aap ka doubt justified hai!"
"Is liye hum 30-day money back guarantee dete hain."
"Agar results nahi aaye, full refund."
"Aap ke friend ne konsa brand use kiya tha?"
"GetProtein Pakistan ka #1 selling whey protein hai."
"500+ video reviews dekh lein aap."
"[Customer Name] sir, agar aap order cancel karein ge tou aap ko ye offer nahi milega:"
"✅ PKR 300 instant discount agar aap abhi continue karein"
"✅ Free shaker worth PKR 400"
"✅ VIP customer status for future orders"
"Kya main aap ka order continue kar dun with these benefits?"
Incentivized video review collection
"[Customer Name] sir, ek special offer hai aap ke liye:"
"Agar aap 60-second video review dein GetProtein ka, tou aap ko milega:"
Next order pe instant discount
"Complete Nutrition Guide" worth PKR 1,000
Priority support & early access
Chance to win FREE protein monthly
30-60 seconds only
Urdu or English
WhatsApp: +92XXXXXXXXXX
Delivery ke 7 days tak
Follow these guidelines strictly
Always smile while talking
Use customer name 3+ times
Confirm address TWICE
Upsell EVERY confirmed order
Offer video review to EVERY customer
Follow-up SYSTEMATICALLY
Don't sound robotic
Don't skip address confirmation
Don't forget to upsell
Don't miss review collection opportunity
Don't give up on first "no"
Don't argue with customer
Minimum target
Per agent target
Average Order Value
Through verification
This system is tested and delivers proven results in Pakistan's COD market.
Follow it strictly, achieve your targets, earn your incentives.
Together we will take GetProtein to the next level!